As the holiday season approaches, businesses across industries ramp up for the busiest time of the year. While the focus is often on maximizing sales and fulfilling orders, an often overlooked aspect of logistics becomes critical during this period—reverse logistics. A well-executed reverse logistics strategy can make or break customer satisfaction, brand loyalty, and even […]
The holidays are upon us and while retailers have the opportunity to reach the peak of their sales, there are also many challenges that come with this time of year, including customer returns. In fact, over one-third of holiday shoppers return gifts, costing retailers billions of dollars. Businesses should begin to prepare now for the […]
The cost of just about everything, including fulfillment, has risen in recent years. Labor is a major component of the overall cost of fulfillment. While technology can help make the process more cost-efficient, highly automated fulfillment centers do not work for the majority of B2C shippers who do not ship high enough volumes. However, there […]
Growth in e-commerce retail sales has been a result of its convenience for consumers, product selection, and prices. Unlike in brick-and-mortar stores however, consumers cannot evaluate products before they purchase them in person. This leads to a large number of returns for items that were purchased online but did not meet consumers’ expectations for a […]
As more consumers turn to e-commerce for their needs, quick fulfillment and distribution has become an expectation for every online purchase. Businesses are rising to the challenge by developing new technologies to expedite deliveries however the last mile continues to present a challenge for most companies. Why Last-Mile Delivery is a Challenge The goal of […]
Since the start of the pandemic, globalization has been forced to change, although it is still accelerating. The international exchange of goods and services, technological innovation, and the increasing number of online shoppers are helping to create a new form of globalization, one that has been critical for many businesses to adopt in order to […]
Companies often review their supply chain only when there is an issue such as financial challenges. For example, when transportation costs are rising or there are delays in shipping, the supply chain then becomes the focal point of figuring out where the inefficiencies are. However, it is beneficial if a supply chain always operates optimally. […]
The holidays are upon us and while retailers have the opportunity to reach the peak of their sales, there are also many challenges that come with this time of year, including customer returns. In fact, over one-third of holiday shoppers return gifts, costing retailers billions of dollars. Businesses should begin to prepare now for the […]
A supply chain that operates optimally is imperative to surviving today’s logistics environment. A supply chain that runs efficiently means that raw materials and final products flow smoothly from the manufacturer to the customer. Companies that focus on their supply chain management find they are able to maximize the customer experience and have a competitive […]
For retailers, the holiday season is just as much about the initial purchase as it is about the returns. According to the National Retail Federation (NRF), $428 billion in merchandise was returned in 2020, which was about 10.6% of the total U.S. retail sales. E-commerce sales have a rate of return that is around 30% […]