Five Questions To Ask Your LTL Carrier | Red Arrow Logistics

In the fast-paced realm of supply chain management, selecting the right Less-Than-Truckload (LTL) carrier is a pivotal choice that can profoundly impact your business’s effectiveness and financial outcomes. Regardless of whether you’re an experienced logistics professional or a newcomer to the industry, asking the right questions can be a game-changer in optimizing your logistics processes and ensuring economical transportation solutions.

In this article, we’ll delve into five crucial questions to pose to your LTL carrier, empowering you to make well-informed decisions and elevate your overall supply chain management strategy.

1.) What Services Do You Offer?

Gaining a comprehensive understanding of the services provided by your chosen LTL carrier is paramount to ensuring a streamlined and seamless shipping experience. In addition to core transportation offerings, inquire about supplementary services such as expedited shipping alternatives, shipment tracking capabilities, and access to an extensive network of distribution centers. An LTL carrier equipped with a diverse service portfolio can offer enhanced flexibility and tailored solutions, aligning precisely with your distinct shipping requisites.

2.) How Do You Handle Freight Classifications and Pricing?

Freight classification stands as a pivotal factor in determining shipping expenses. It’s crucial to comprehend how your LTL carrier determines the freight class applicable to your shipment and the pricing computation based on this classification. Seek clarity regarding their pricing structure, encompassing any potential supplementary charges or accessorials. A clear understanding of pricing mechanics enables you to allocate funds accurately for shipping costs, mitigating the risk of unforeseen financial burdens.

3.) What Technology and Tools Do You Provide?

In the current digital era, technology serves as a transformative catalyst in supply chain management. Probe into the technological tools and resources offered by your chosen LTL carrier, encompassing aspects like online booking platforms, real-time shipment tracking systems, and comprehensive visibility into the entire freight journey. An LTL carrier fortified with advanced technological capabilities can furnish you with invaluable insights, facilitating informed decisions, route optimization, and prompt mitigation of potential disruptions.


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4.) Can You Accommodate a Last-Minute Need?

In the ever-evolving landscape of business, the ability to adapt swiftly to unforeseen requirements can be a game-changer. Inquire about your LTL carrier’s capacity to accommodate last-minute shipping needs or changes in scheduling. A carrier that demonstrates agility and responsiveness can serve as a reliable partner when urgent situations arise, safeguarding your supply chain from potential disruptions.

5.) How Do You Handle Claims and Customer Service?

While a seamless shipping process is the goal, unexpected incidents can occasionally occur. It’s essential to comprehend how your chosen LTL carrier manages claims in the event of lost or damaged shipments. Seek insights into their claims resolution process, response time, and the extent of liability coverage they offer. Furthermore, assess the quality of their customer service by inquiring about their communication channels and support availability. Exceptional customer service can grant you peace of mind and efficient assistance should any complications materialize.


The process of selecting an appropriate LTL carrier transcends mere decision-making; it involves strategic evaluation and meticulous research. By posing these five essential questions, you can acquire invaluable insights into an LTL carrier’s capabilities, services, technological infrastructure, and customer support. Armed with this knowledge, you’ll be better equipped to arrive at well-informed choices that bolster your supply chain efficiency, curtail expenses, and engender a frictionless shipping experience.

Your Trusted Partner

It’s important to recognize that a well-informed collaboration with a dependable LTL carrier holds the potential to redefine your logistics operations, propelling your business toward success in a fiercely competitive market.

Red Arrow offers the scale and scope of services including air, ocean, and ground transportation to meet the budget and schedule requirements of the largest and smallest companies alike. If we can be of assistance, please email us at or give us a call at 425-747-7914.