As the holiday season approaches, businesses across industries ramp up for the busiest time of the year. While the focus is often on maximizing sales and fulfilling orders, an often overlooked aspect of logistics becomes critical during this period—reverse logistics. A well-executed reverse logistics strategy can make or break customer satisfaction, brand loyalty, and even […]
The holidays are upon us and while retailers have the opportunity to reach the peak of their sales, there are also many challenges that come with this time of year, including customer returns. In fact, over one-third of holiday shoppers return gifts, costing retailers billions of dollars. Businesses should begin to prepare now for the […]
Growth in e-commerce retail sales has been a result of its convenience for consumers, product selection, and prices. Unlike in brick-and-mortar stores however, consumers cannot evaluate products before they purchase them in person. This leads to a large number of returns for items that were purchased online but did not meet consumers’ expectations for a […]
Since the start of the pandemic, globalization has been forced to change, although it is still accelerating. The international exchange of goods and services, technological innovation, and the increasing number of online shoppers are helping to create a new form of globalization, one that has been critical for many businesses to adopt in order to […]
The holidays are upon us and while retailers have the opportunity to reach the peak of their sales, there are also many challenges that come with this time of year, including customer returns. In fact, over one-third of holiday shoppers return gifts, costing retailers billions of dollars. Businesses should begin to prepare now for the […]
For retailers, the holiday season is just as much about the initial purchase as it is about the returns. According to the National Retail Federation (NRF), $428 billion in merchandise was returned in 2020, which was about 10.6% of the total U.S. retail sales. E-commerce sales have a rate of return that is around 30% […]
The global COVID-19 pandemic has exposed some weak links among many companies’ supply chains over the 18 months. As we emerge from the pandemic, it is a good idea for businesses to re-evaluate their inventory levels. While the last year has presented inventory challenges for many companies, levels should return to more realistic levels. Keeping […]
As the e-commerce market segment grows, so does the need for a reverse logistics plan. The tracking of aftermarket activities, or reverse logistics, can provide insight into your logistics management overall. Reverse logistics helps anticipate and manage aftermarket issues and is effective in improving supply chain management and overall business performance. What is Reverse Logistics? […]
Most businesses have to deal with returns on some level. For an item that was purchased online, however, the chance of return is higher since the customer has not been able to see or try the product beforehand. As much as 30% of products ordered online are returned. As e-commerce grows, so does the need […]